Legal notice
Terms of Service — The Secret Shell
1. Overview By visiting and purchasing from The Secret Shell, you agree to the following terms and conditions. Please read them carefully before placing an order.
2. Our Products All jewellery and pearl products sold by The Secret Shell are described as accurately as possible. Please be aware that:
- Natural pearls and gemstones are unique and may vary slightly in colour, size, and shape from images shown.
- Pearl reveal products are a surprise by nature — the pearl you receive will be genuine but its characteristics cannot be guaranteed in advance.
3. Orders & Payment
- By placing an order, you confirm that all information provided is accurate and complete.
- We reserve the right to cancel or refuse any order at our discretion (e.g. in the case of pricing errors or suspected fraud).
- Full payment is required at the time of purchase.
4. Processing & Shipping Processing and delivery times vary depending on the product. Please refer to our [Shipping Policy] for full details, including lead times for pearl reveal orders and drilled & mounted jewellery.
5. Returns & Refunds Please refer to our [Refund Policy] for full details on returns, exchanges, and refunds.
6. Intellectual Property All content on The Secret Shell website — including images, videos, text, and branding — is owned by The Secret Shell and may not be reproduced without permission.
7. Limitation of Liability The Secret Shell shall not be liable for any indirect or consequential loss arising from the use of our products or website, to the fullest extent permitted by UK law.
8. Governing Law These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Contact If you have any questions about these terms, please get in touch with us via our website.